PURCHASING INFORMATIONS

METHODS OF PAYMENT

• CREDIT OR DEBIT CARD
  If you have a VISA credit card or MasterCard you can use it safely through our order form.
• CASH ON DELIVERY
  The products come by courier and you pay an additional charge of 2.50 € at the time of receipt.

SHIPPING METHODS OF GOODS

The shipment of products is made via courier.

SHIPPING COST

WITHIN ATTICA

• The cost of each delivery (regardless of weight) that you have purchased is 3.50 €
• If the total cost of your order is more than 20 €, transport is free of charge.

OUTSIDE ATTICA

• The cost of each delivery (regardless of weight) that you have purchased is 5€
• If the total cost of your order is more than 35€ transport is free of charge.

DISTANT AND REMOTE AREAS

In case your delivery area is considered by the courier company to the distant or remote:

• The cost of each delivery (regardless of weight) that you have purchased is 10€
• If the total cost of your order is more than 50€ transport is free of charge.

DELIVERY TIMELINE

WITHIN ATTICA

• 1-2 WORKING DAYS

Working days are considered the days from Monday to Friday excluding public holidays.

Orders received before 14:00 on working days will be sent by us the same day and you receive them the next working day. While orders received after 14:00 on working days are sent by us the next working day and you receive them the next working day.

As well, the orders we receive on Friday after 14:00 or during the weekend will be sent by us on Monday and you receive them the next working day.

If you want the same day delivery you can only make your order by phone either by calling our store in Kolonaki (Patriarchou Ioakim 1) 211 4112832 or our store in Psychiko (Omirou 2) 211 4076506. The cost for same day delivery is 5 € and payment can be made either to the driver or by phone charge of your debit card.

OUTSIDE ATTICA

• MAINLAND GREECE 1-2 WORKING DAYS
• ISLANDS GREECE 1-3 WORKING DAYS

Workdays are considered the days from Monday to Friday excluding public holidays. Orders received before 14:00 on working days will be sent by us on that day and you receive them either the next working day if it is possible or in extra 2- 3 days depending on the region you are. While orders received after 14:00 on working days are sent by us on the next working day and receive them or the next working day or in extra 2-3 days depending on the region you are. As well, the orders we receive Friday after 14:00 or during the weekend will be sent by us on Monday and receive them or the next working day or in extra 2-3 days depending on the region you are.

DISTANT AND REMOTE AREAS

• 1-5 WORKING DAYS

Workdays are considered the days from Monday to Friday excluding public holidays.

Orders received before 14:00 on working days will be sent by us on that day and you receive them either the next working day if it is possible or in extra 5 days depending on the region you are. While orders received after 14:00 on working days are sent by us on the next working day and receive them or the next working day or in extra 5 days depending on the region you are.

As well, the orders we receive Friday after 14:00 or during the weekend will be sent by us on Monday and receive them or the next working day or in extra 5 days depending on the region you are.

RETURN POLICY

Changes in food items are not accepted for security reasons

REASONS FOR RETURN OF GOODS

• If the order that you received is incorrect or incomplete then please return the order to us the order via the courier company that we cooperate with at no charge yourself. You then have the following options:
  1. Refund will be carried out upon request to us within (15) days from receipt of the products to us.
  2. To receive a replacement order at no additional change
• If the product has any defects or garbled.

CONDITIONS FOR RETURN OF GOODS

• Kindly request consultation with us with regards to the return by sending us e-mail at [email protected] with a request to return the product.
• The products must be unused, in original condition, without any changes to the original packaging and accompanied by the sales receipt.
• The request for return of the product must be submitted within 14 calendar days from the date you received the product.

Unless these conditions are met, we reserve the right refuse return requests.

PROCEDURE FOR RETURN OF GOODS

In our shops

Kindly bring the product(s) to one of our stores and after checking that they fulfill our return conditions, we will replace the product with the same or another product of your choice, or refund you.

Delivery

Please send us the products in their original packaging via our cooperating courier company at no additional charge. Once we receive the products, we will check to see that they fulfill all the return conditions and we will contact with you by e-mail immediately.

Order cancellation

Please send an e-mail to [email protected] with your request for cancelation. This will be free of charge, provided that no shipment of products is performed by our store and within 4 business hours of the order being placed.